Excellent - Customer Service Representative (CSR) Snook Employee Review

Good pay and good communication awesome

they are average and they dropped the project

Interesting projects and clients, great to get experience working with various teams. Some team members have really good intent and want to champion/see others succeed.

Lack of appreciation for existing or long term employees. They don’t support you to progress and expect you to take on responsibilities 3/4 levels above you, without a change in title, wage and sometimes without suitable training. I started off on a 3 month intern contract, got offered an extension, and another, and another… but not security or certainty. Although I had been with them for 2 years (and at one point was one of the longest standing employees), I was consistently told I was an intern and/or had to overcome more hurdles in order to be granted at least just a different title, let alone wage. They gave me projects to lead on and large budgets, and when client facing I wasn’t allowed to present myself as an intern… so acting up when it suited them but when asked to be acknowledged for the work I was actually doing, I was messed around.