An absolutely disaster of a company - Customer Service Representative Snapsheet Employee Review

1.0
Jul 28, 2019
Recommend
CEO approval
Business outlook

Pros

It’s hard to even think of one. So far there haven’t been any missing paychecks.

Cons

Where to begin... Snapsheet models and advertises itself as this “scrappy startup”, when in reality it feels like nothing more than “corporate gone wrong”. Rules are implemented in the morning then people are disciplined an hour later for violating them. The entire company (customer service) operates on a “ahah gotcha” mentality, where managers (the bad ones...there are a few good ones) seem to be motivated by dispensing discipline vs actually motivating anyone to perform to their abilities. What other company times your bathroom breaks? You get two fifteen minute breaks. Walk away to get a drink of water? Counting against your fifteen. Take your break then an hour later have to use the restroom? Write ups incoming! That’s right...if you’ve run out of break time you better hold your bodily functions till lunch or the end of the day. Surprised they don’t issue Snapsheet branded buckets under your desk in case you can’t make it! Promotions are laughable. Great performance, never miss a day, and get great QA scores? Won’t even be interviewed. Friends / drinking buddies with your manager? Congrats...you’re promoter! Sexism and harassment are rampant! One manager actually asked another employee if he would be interested in having you know what with him and his wife. Avoid at all costs, unless you literally are one month away from living on the street.

Explore other reviews about Snapsheet

5.0
Mar 26, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Permanent remote setup with a functional unlimited PTO policy. The company is scaling well and consistently hitting financial targets with new and larger contracts. Company encourages innovation and creative thinking to solve for the ever-increasing scale and technical challenges. People are genuinely happy here, and it is reflected in the tenure.

Cons

Compensation is average and stays pretty flat. There are no performance-based bonuses, equity, or other financial incentives. While the base pay is consistent, the lack of an "upside" or variable pay makes it less competitive for high performers compared to other companies in the industry.

1
3.0
May 13, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule Cool people Competitive salary

Cons

No sales methodologies No defined sales process No lead gen

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