Pros
Their checks don't bounce
Cons
So many of these 5 star reviews are FAKE, which is extremely on brand for this company as they are essentially blowing smoke, hot air, lies, BS, distortions, and false equivalencies. They refer to themselves as a startup, which is laughable since they have corporatized dramatically (they have over 600 employees) and earn millions per year on top of their venture series funding. They get you in the door working there using a bait and switch tactic regarding your duties and expectations in the role. They also will tell you that they love to promote internally, which again, is completely false. If you want to work in the same position for 2-4 years before getting a minor promotion and an even smaller pay raise, then this is your place. The joke around the office used to be that if you kiss up to the right people you can be promoted to Acct Mgmt where you essentially do nothing. The work space and culture is TOXIC, filled with back stabbing coworkers and micro managing from all directions. No one outside of Support will know your name or ever care to know you because hemorrhage talent. Get used to hearing COVERAGE, GET IN THE QUEUE, and "Why are your numbers down today?" every single day (including Saturdays and Sundays). If you work in the Ops dept you will never be looked upon as a real/integral part of the company, only an identity-less drone thrown at an unsolvable problem. I think eventually they will scrap the entire support aspect of their product and focus solely on tech.