Toxic mess of a workplace, don't fall for it - Anonymous employee Smokeball Employee Review

1.0
Nov 5, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have had the opportunity to meet some really capable, like minded talent who had worked at the company. This experience gave me a lot of insight into how a company shouldn't be run and further validates that culture, especially coming from the top down, is crucial to the success of a business.

Cons

At first you might think this is too good to be true - freebies, allowances, lovely chats with you to your face, an illusion of an "inclusive" workplace under the guise of all the workplace awards, lots of very experienced staff... Then you realise that a big proportion of the staff that have been there for more than 2 years have been more or less at this company for 10-20 years straight and have no clue how to do agile because they've never worked anywhere else. The technology is abysmal to work on, and I feel so bad for a few really talented individuals who seem like they're being held hostage in this toxic environment. Culture, vision, strategy and leadership is non-existent. Constant restructures on a whim without proper change management, and there is literally no direction. On paper, this is a great company to work for and that's what I thought. Red flags - didn't get reference checked before I got the offer, gossip and blame culture, poor communication internally from execs, and lays off employees casually without giving any thought to long term costs and return. Hard miss.

Explore other reviews about Smokeball

5.0
Mar 17, 2026
Recommend
CEO approval
Business outlook

Pros

Working here has been a culture shock. Smokeball is filled with genuine people. Both peers and those in leadership are kind and more than willing to help in any aspect. If there is an area you have questions or may be struggling in, it's encouraged to ask and get guidance. There is a clear vision of what the company's mission is, and you are included in the motion. There's no "being left in the dark". There are also many team outings and even surprise gifts that come about. Great place to work with a strong product that is in motion to continue to separate from the competition.

Cons

Like every sales position, prospecting can be challenging. However, taking the steps needed to approach to learn the legal industry as it's new to me.

5.0
Mar 17, 2026
Recommend
CEO approval
Business outlook

Pros

Smokeball has a very supportive and collaborative culture, Team members are always willing to help one another, whether it’s with sales strategies, ongoing learning, or enablement. The company also places a strong emphasis on work-life balance, encouraging employees to take time off for family or when they’re sick without concern. There is a generous vacation policy, and unused time rolls over, which adds flexibility. Additionally, the enablement team does a great job of keeping everyone informed on product updates, ensuring we are well-equipped with the latest information when speaking with clients.

Cons

One potential area for improvement is the transition from Business Development Representative (BDR) to Account Executive. Currently, there isn’t a clearly defined path for advancement. While some BDRs have successfully moved into AE roles, having a more structured internal progression and prioritizing internal candidates before hiring externally could make career growth more transparent and attainable.

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