Micromanagement - Chief Operating Officer Smile360 Employee Review

1.0
Nov 26, 2022
Recommend
CEO approval
Business outlook

Pros

There are no positives to talk about

Cons

Absolutely out of depth with management principles. The owner who is the CEO is a micromanager per Excellence. Its always her opinions that matter. She lacks top level management trainings. She equates interior decoration to having a good process. The whole show to customers is a facade. The consequence of her approach is very high attrition rates ( more than 35%). Majority of her workforce have than less than two years in the place.

Explore other reviews about Smile360

2.0
Nov 3, 2025
Recommend
CEO approval
Business outlook

Pros

You will work with people of diverse background and experience. This will help shape future interaction with other colleagues. You will work on multiple projects. This will help widen your experience.

Cons

You will be pulled in several direction that will make it extremely hard to focus on your primary role.. Your responsibilities will not be defined. You will not have the freedom to make decisions on work. Your work life balance will be seriously affected. If someone in your department resigns, you will inherit their job instead of getting a replacement.

3.0
Jul 24, 2024
Recommend
CEO approval
Business outlook

Pros

The people! On the whole they are young, smart, and ready to work & learn. The benefits are not bad, certainly at par with or in some cases better than what probably obtains in most organizations in their industry and of their size.

Cons

Middle managers, supervisors and team leaders are not as empowered as they should be, so the burden of day-to-day operations falls heavily on the Executive team; leaving less time for strategic planning.

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