Toxic Culture, Zero Growth, and Strong Discrimination - Web Manager Smile Doctors Employee Review

1.0
Mar 10, 2025
Recommend
CEO approval
Business outlook

Pros

I worked at Smile Doctors for two years and experienced constant undermining, lack of advocacy, and leadership unwilling to address core issues. Despite promises of training and growth, I never received any real support or professional development. There was no clear path for advancement, no opportunities to learn, and I observed strong discrimination that made it impossible to thrive. Ultimately, I resigned due to the toll on my mental health and the organization’s unwillingness to address legitimate concerns.

Cons

Toxic leadership culture with frequent blame-shifting No real training or professional development opportunities No advancement in responsibilities or compensation for two years Discrimination, lack of advocacy, and minimal support for employees of color Nonexistent accountability or structured processes to fix underlying issues

Explore other reviews about Smile Doctors

5.0
Mar 16, 2026
Recommend
CEO approval
Business outlook

Pros

-The People - Business Performance - Culture

Cons

- The benefits are okay, could be a bit better.

1
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Smile Doctors Response
3mo
Thank you for your review. Our goal is always to create a culture and environment where people feel they belong and can flourish. So happy you’re part of our story!
4.0
May 23, 2026
Recommend
CEO approval
Business outlook

Pros

Sharing successful marketing tips and ideas from practice to practice is encouraged and very helpful. The level of creativity and ability to brainstorm with marketing peers is fantastic. CRRs have a large network that they can connect with to discuss strategy and plans. Regional managers are friendly and helpful.

Cons

The workload is often unrealistic and there are weekly and month reports that request redundant information. Systems don't talk to each other and the data can be difficult and time consuming to locate. The position has become less marketing and more sales-driven. There are few opportunities for growth within the sales/marketing team.

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Smile Doctors Response
1mo
Thank you so much for your thoughtful review. We appreciate the feedback and have shared it with the appropriate leadership team. We encourage you to work with your leadership team on potential stretch assignments that will prepare you for the next step within the company! As we continue to grow, new opportunities come up every day. We value the insights of a long-term team member, so thank you again for sharing. 
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