What's Wrong With SB - Anonymous employee Smashing Boxes Employee Review

1.0
Jul 26, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The owners of this company have somehow managed to gather incredibly talented people, some of whom I have become close friends with. Those people solve some fun, interesting problems. Pay is market or higher now. And the location couldn't be better.

Cons

The fundamental flaw with this company are the founders and at the risk of being cliche, the fish rots from the head. The first indication of trouble was early in my tenure at SB when a coworker was trying to run a meeting, sometime around 4pm and one of the founders was in the kitchen area drunkenly yelling and pounding his fists on the counter throughout the meeting. It was around this time, that some deeper and more disturbing complaints about the founder came to light. At that point they were little more than rumors, and I shrugged them off believing that they either weren't as serious as they sounded or that it was ok because we were bringing in people who were going to "make things better." I regret not calling it quits when I found out about this impropriety. Then began a long series of restructures, tile changes, and changes of management, and an equally long series of well-intentioned people who believed that they could make a special place better and figure out a way to handle the founders who were damaging the company, but seemed to stay mostly out of the way when things were going well financially. Let me give some context. It was very hard to know how the company was doing financially. There were meetings about it, but they were hand-wavey, vague, and never showed anything negative at all. In fact when financials were reported to the leadership, the founders would often argue with the CFO (who was amazing, btw) about numbers they didn't like and why it wasn't as bad as it looked. Directors weren't given operating budgets, financial forecasts, detailed pipeline information, or any guidance other than to hire people or not. Then things stated to go more poorly financially and all hell broke loose. At a time when we were having trouble booking projects to capacity, the owner also decided to open an office in New Orleans. Market research was done as well as it could be, and showed that while on the upswing, the tech market in NOLA was in it's infancy. The plan was that the Durham office would funnel extra work while SB NOLA got leads and established itself. The problem was is that there was no work to funnel by the time the office opened. This is when the layoffs started, mind you they were never called layoffs. People were let go a few at a time. The first few rounds were mostly people who were underperforming in some regard, or were not billable but drawing big salaries. The line was always "they were a bad fit." This was disturbing, but made sense for a lot of the early layoffs. Then the layoffs started not making sense for the "not a good fit" excuse when they started targeting people who were generally loved and it was agreed did good work. One time, when the owner went out on vacation, a note was sent outlining the real reason that people were being let go, that we didn't have billable work for them. When the owner came back he was irate that anyone might have gotten the idea that the company was in financial trouble. There were a couple of factors that led to me leaving. First, and foremost is that I was being forced by management to put someone on a performance improvement plan, who didn't deserve it. Second is that I saw some of the inappropriate behavior first hand and even had a female coworker ask me to not leave her alone with the owner.

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5.0
Oct 5, 2023
Recommend
CEO approval
Business outlook

Pros

Working with Smashing Boxes as a UI/UX designer is an exhilarating journey filled with innovation and endless opportunities. Here, you'll dive into a wide range of cutting-edge projects that challenge and inspire your creativity. The collaborative environment fosters teamwork and personal growth as you collaborate with diverse teams and clients from various industries. Smashing Boxes truly values user-centered design, allowing you to create meaningful and user-friendly experiences that genuinely impact lives. They also prioritize work-life balance, promote inclusivity, and provide a beautiful workspace where your unique perspective is truly cherished. Joining Smashing Boxes means joining a company that not only encourages your professional development but also actively engages with the community.

Cons

Working as a UI/UX designer at Smashing Boxes offers an exciting and dynamic career path, but it's essential to be aware of a few potential challenges. With a demanding workload and diverse client expectations, designers must stay adaptable and manage client feedback effectively. The fast-paced nature of the industry means rapid project evolution, occasionally requiring designers to pivot quickly. While remote work opportunities may be limited, the focus on collaboration and teamwork can make up for it. Designers may sometimes feel pressure to maintain high-quality standards, but the rewarding experience of contributing to impactful projects and honing their skills in this innovative environment more than outweighs these challenges.

2.0
Jul 15, 2020
Recommend
CEO approval
Business outlook

Pros

This place is a springboard for bigger and better opportunities. You'll have plenty of opportunities when you decide to leave SB (probably within the year). HUGE pro is that recruiters will start blowing up your LinkedIn the second you start working at SB, knowing that you will want to be out of there soon.

Cons

As much as I wanted to like SB, this place is TOXIC, and the rest of the design/dev community in the triangle knows it. I wish I had listened to the people who warned me before taking this job. Right from your initial HR phone call, you will be mislead. You'll hear things like "We're in a period of exciting change" or "We are in the process of pivoting" when really it's just that the majority of the company has quit because of the dishonesty, bad management, impossible project timelines, and non-existent project budgets and HR is scrambling to hire new people. Note: This isn’t a COVID thing, this is an every 6 months type of thing at SB. You'll also hear "major turnover is in the nature of this type of industry," but the longer you work at SB the more you realize everything is just smoke and mirrors. If you are looking for strong leaders to teach you and guide you, look elsewhere.

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Smashing Boxes Response
5y
One of the big things we practice at Smashing Boxes is empathy. I am really sorry that this was your experience with the company. As I and others have stated before, we respect that the reviews posted are your truth and I hope you go on to great future endeavors. Empathy is understanding that relationships are difficult, leadership is difficult, and managing people can be difficult....and not 'because COVID', but all the time and possibly amplified because of COVID. Were your managers perfect? No, of course not. Are they here working hard on your behalf for the betterment of you, themselves, their families, the community, and the company? YES! We all make mistakes on a consistent basis and we evaluate, learn, and grow from them. It is our job to have empathy for others and practice forgiveness for ourselves as we grow together.
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