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Smashburger

Smashburger reviews

Bad management - Guest Service Expert Smashburger Employee Review

3.0

Sep 2, 2018

Guest service expert

Recommend

CEO approval

Business outlook

Pros

Great food, employees are nice people, managers are nice too

Cons

The management is terrible at staffing the restaurant. Employees are always understaffed, or are not briefed on new items.

Explore other reviews about Smashburger

5.0

Apr 28, 2026

Recommend

CEO approval

Business outlook

Pros

Everyone was friendly and had an overall nice environment.

Cons

I wouldn’t say there are any cons

3.0

Jun 22, 2026

Foh team member

Recommend

CEO approval

Business outlook

Pros

Relatively flexible schedule... coworkers were great too

Cons

Very demanding as you are usually the only person performing in one area. Mgmt is typically reluctant to help.

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