No empathy from upper management - Key Account Executive SmartBite Employee Review

Dear reviewer, Thank you for bringing this matter to our attention. At SmartBite, we value hard work and dedication, as we believe it is essential to achieving our mission of delivering excellent service to our customers. We understand that the fast-paced work environment may not suit everyone's preferences, which is why we strive to be transparent about our expectations during the interview process. We are committed to rewarding our hardworking team members, recognizing their efforts, and providing opportunities for growth and development. We believe that a supportive environment combined with the right motivation can lead to great results and success for both the individual and the company. It's important to note that we continually evaluate our work culture and implement improvements to ensure a positive experience for all our team members. We acknowledge the need for a healthy work-life balance and are taking steps to address this concern. We acknowledge that our CEO has been involved in other business activities, which might have limited their direct involvement in certain aspects of the company. However, our management team is actively working to address the concerns you've mentioned. We understand the importance of a healthy work-life balance, a strong company culture, and a clear structure for both employees and management. We are striving to create a united team and are in the process of implementing various measures to ensure a positive work environment. We want to assure you that we take your feedback seriously and are working diligently to address these issues. Regarding the Glassdoor reviews, we believe in transparency and encourage genuine feedback from our employees. We appreciate your input and are unaware of what she mentioned - we recently got negative reviews with broken English so those may be not genuine reviews. We appreciate your feedback and encourage you to reach out to us at hr@trysmartbite.com with any additional thoughts or suggestions. Your input is invaluable in helping us create a better workplace for everyone. Thank you once again, and we hope you will find success and satisfaction in your future endeavors. Sincerely, The SmartBite Team