Pros
It was remote and assistance call center manager was always helpful and kind.
Cons
The client I worked was toxic, no job stability they constantly loose contracts and downsize, Direct Manager was pretty hands off never heard from them unless there was an issue, never even saw the his face in the 5 years I worked there, he was hired on and never interacted with anyone on my team unless there was a problem. I had my hands in a lot of areas - I worked as a claims examiner as well - that management and position was great however again no job stability and I didn’t find a lot of room for growth. SDS bought out the company I was hired in with JMS and they changed the whole feel of the company it no longer felt family oriented and care for employees in my division was pretty much non existent. Pay raises were also ridiculously low 30-60 cents per year.