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Smart Choice Payments

Is this your company?

Chaos at all levels.....mixed with deception and incompetence! - Sales Representative Smart Choice Payments Employee Review

1.0
Oct 31, 2014
Recommend
CEO approval
Business outlook

Pros

Wow, this is a tough one. Working from home I guess and not having to be in the same room as these people.

Cons

I'd need several pages on this category. If you are an established sales professional, my advice would to not be suckered in by the allure of all this "big money" you will be promised unless you have no soul or caring for the environment of your work. They'll get you all starry-eyed about all the hundreds of thousands of dollars you'll be making, but it's a sales pitch in of itself keep in mind. There are lots of ways to make crazy money that have at least a tiny bit of intrinsic satisfaction. Cooking meth might even be preferable to this method of earning a living (lol). The marketing department is a disaster in terms of providing leads that have even a shred of legitimacy. The only thing needed in terms of qualifying leads to expect you to drive to a merchant and pitch is a pulse. Most will berate you and tell you that they specifically told them NOT to send someone....yet there you are. So in order to make any headway with this you have to immediately move away from the very company that's supposed to be helping you and go door to door like a Kirby vacuum cleaner salesman and peddle this product that merchants are bombarded with 10 calls about per week from the literally dozens of providers of this service. The whole industry is over-saturated and filled with far worse reputations than a snake oil salesman or a used car peddler. If you manage to eek out some sales you will go blind on paperwork and usually have to re-do this with your merchant b/c your "training" really just gives you just enough info to be dangerous and make a fool of yourself. There tends to be a total lack of transparency with when you will be paid and what amount. I was actually bold face lied to about both of those factors and worked for a month without one penny of payment yet in my account. My sales managers and "superiors" were all nice, friendly people who seemed well intentioned. However, ultimately they are numbers oriented sales people without much if any caring about other human beings. They give you sales patter and the usual razzle dazzle excuses about everything without much straight talk or action. They invest literally nothing in your or your development. All they care about are other soul-less people who simply write contracts. Unfortunately, if you are an ultra-hard-sell kind of person willing to block the doorway and put someone in a headlock....you aren't going to do well with this stuff....certainly at least not with this particular company.

Explore other reviews about Smart Choice Payments

5.0
Apr 1, 2016
Recommend
CEO approval
Business outlook

Pros

In the time I have been working at Smart Choice Payments, I have witnessed a revamping of the chain of command structure and delineation of duties. There is a lot more communication between departments as well an open-door policy to tell management where there is need for improvement. Training from entry level to managerial level is given regularly now. Also, I began at an entry level position, and I was able to move up to a managerial position within a six month period of showing imitative and dedicated work ethic.

Cons

I think there are still aspects of operations and sales that need to be better organized and streamlined, but compared to where the company was a few month ago, the improvement is dramatic! Also, Paul Wang (COO) and Malonna Brooks (HR) have done immense work to reestablish a company culture of integrity, appreciation, and respect for colleagues and clients.

1.0
Sep 13, 2015
Recommend
CEO approval
Business outlook

Pros

You could potentially make a decent amount of money. They forced leases on merchants to make a lump sum of cash up front. They also lock the merchant into a contract, the proceeds of which they will share with you.

Cons

You have to sell your soul and have no integrity whatsoever in order to be okay with how they do business. If you don't care about your clients and are willing to trample on anyone and anything to make a quick buck, then this is the company for you. They don't educate their sales staff. They don't want you to be educated because you'll realize that not only are you ripping off businesses, you're being ripped off by Smart Choice. Yes, you can make a decent amount of money, but it is NOTHING compared to what they are making off of you considering you're the one doing the leg work in the field and closing the deal. Did I mention that they don't want you to be educated? In fact, they won't train their employees to read credit card statements. You're supposed to get a statement, fax it to your manager, and wait for him to tell you how to pitch/close the customer. Their rates aren't competitive, but they don't care because they'll get the customer locked into a 3 year agreement with a $500 cancellation penalty.

3
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