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      Smarsh

      Engaged employer

      Smarsh reviews

      Transparent, Transformational and Inspiring Culture - Customer Service Manager Smarsh Employee Review

      5.0
      May 9, 2020
      Customer service manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Very motivational culture. Recently, there is complete ownership of issues, full transparency, transformational leadership and focus on customer's outcomes. Customer Success and their outcomes is the new mantra . Everything is being looked at from customer's experience perspective.

      Cons

      Geo-dispersed team. If you are not comfortable with long hours and working way early in the morning or late in the evenings to coordinate with geo-dispersed global workforce, this is not the place for you.

      Explore other reviews about Smarsh

      5.0
      Dec 29, 2025
      It manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent leadership and perks for a job well done.

      Cons

      Its finance so the clients can understandably be difficult.

      1.0
      Jun 20, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent product, and global market penetration.

      Cons

      Mergers have been devastating for staff and morale - I saw three in my tenure. Merit does not seem to matter. When new management comes in, everyone is axed.

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