Fantastic growth, but growing pains. - Tier I Support Smarsh Employee Review

4.0
Jan 30, 2017
Recommend
CEO approval
Business outlook

Pros

Extremely comfortable and laid back culture. Approachable management. Fantastic upwards mobility.

Cons

Departments fail to communicate with each other at times. Training is very much on the job, and tribal knowledge rules.

Explore other reviews about Smarsh

5.0
Dec 29, 2025
Recommend
CEO approval
Business outlook

Pros

Excellent leadership and perks for a job well done.

Cons

Its finance so the clients can understandably be difficult.

1.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Decent product, and global market penetration.

Cons

Mergers have been devastating for staff and morale - I saw three in my tenure. Merit does not seem to matter. When new management comes in, everyone is axed.

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