Treated me very well during the COVID years. Overall a great company to work for. - Senior Customer Service Representative Smalls Employee Review

5.0
Jul 26, 2024
Recommend
CEO approval
Business outlook

Pros

- Get free cat food while working there - Work from home while earning a good living - No commute, saves on gas and you can dress/wear whatever you want unless its a meeting day - Healthcare, dental, and vision paid for as an employee - Option for a 4-day compressed workweek when caught up to speed on weekly "messages per hour" metrics - Occasional travel and work trips to meet up with your remote coworkers, which are a lot of fun and help with team-building - Yearly work from home stipends - You get to obsess over cats all day while promoting a fresh, healthy product that you can see the benefit of in your own cats.

Cons

- Moves very quickly as a startup but is slowly becoming more mature. As a result, change should be expected and can cause friction if unprepared. - At one point there was a layoff of lower-performing employees, after which metrics became a larger cultural concern. - Customer Service, dealing with escalated customers - Occasional lack of communication with the larger internal team

Explore other reviews about Smalls

5.0
Nov 3, 2023
Recommend
CEO approval
Business outlook

Pros

They treat you like your the boss. No pressure and hardly any micromanagement.

Cons

Poor communication on termination. Hardly any warning.

1
1.0
Jun 30, 2024
Recommend
CEO approval
Business outlook

Pros

A laid back environment and very little work. Most employees work other jobs and businesses on the side.

Cons

Too many- but to highlight a few. Company run by a coterie of nincompoop who have no idea of what they are doing. Very unprofessional and unfriendly company to work in. They don’t need good work, they need sycophants who will listen to their BS only to please them. An abusive company. They make false claims such as once hired never fired, but many people have been fired in the past few months. I would not recommend the company to anyone for anything.

4
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