Nothing in this world is purrfect, but this is pretty darn close. - Senior Cat Care Specialist Smalls Employee Review

5.0
Apr 13, 2023
Recommend
CEO approval
Business outlook

Pros

- Amazing modern / progressive culture. - Employee's are treated humanely - Unlimited Mental Health days - Paid Vacation - Paid health care benefits -Flexible schedule - Paid Holidays - Amazing work life Balance - The pay is stellar - The customers we interact with are also extremely nice with spicy individuals coming few and far between.

Cons

- Because we're growing sometimes things change or progress in a different direction than expected. This isn't necessarily a bad thing but if you're like me and fall into a routine quickly it can be a bit more tiresome than you've been used to - Because we're small it takes a long time to review data and act on that data. - While other departments have 4 (8 hours a day work weeks), our cat concierge team does have 5 day work weeks.

Explore other reviews about Smalls

5.0
Jul 26, 2024
Recommend
CEO approval
Business outlook

Pros

- Get free cat food while working there - Work from home while earning a good living - No commute, saves on gas and you can dress/wear whatever you want unless its a meeting day - Healthcare, dental, and vision paid for as an employee - Option for a 4-day compressed workweek when caught up to speed on weekly "messages per hour" metrics - Occasional travel and work trips to meet up with your remote coworkers, which are a lot of fun and help with team-building - Yearly work from home stipends - You get to obsess over cats all day while promoting a fresh, healthy product that you can see the benefit of in your own cats.

Cons

- Moves very quickly as a startup but is slowly becoming more mature. As a result, change should be expected and can cause friction if unprepared. - At one point there was a layoff of lower-performing employees, after which metrics became a larger cultural concern. - Customer Service, dealing with escalated customers - Occasional lack of communication with the larger internal team

2
1.0
Jun 30, 2024
Recommend
CEO approval
Business outlook

Pros

A laid back environment and very little work. Most employees work other jobs and businesses on the side.

Cons

Too many- but to highlight a few. Company run by a coterie of nincompoop who have no idea of what they are doing. Very unprofessional and unfriendly company to work in. They don’t need good work, they need sycophants who will listen to their BS only to please them. An abusive company. They make false claims such as once hired never fired, but many people have been fired in the past few months. I would not recommend the company to anyone for anything.

4
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