Pros
Some of the most creative, hard-working and passionate people I've ever met work at Skyscanner. There is a 'can-do' attitude in most teams and a sense of humour and connection across locations. This has really made a difference during remote working. The majority of people at Skyscanner are also passionate about pushing for positive change, so the surveys get high response rates, the I&D initiatives have lots of active voices and participation. People aren't afraid to speak up and most people feel that they can make a difference. There's been great support and empathy from leaders during the pandemic to accommodate personal situations. This is a low point for Skyscanner, but still better than your average company. We should be aspiring for better though. The new CEO could be the fresh start Skyscanner needs for our company recovery and a cultural reset.
Cons
Skyscanner has a problem with its leaders. Not necessarily the exec team themselves, but the people they are relying on to make things happen. As Skyscanner has grown there are more and more middle-managers who don't embody Skyscanner's original culture or the culture that is talked about in town halls or other events. There is a disconnect between what we say people experience and what they actually experience. There continues to be people skating by, while others deliver huge output with minimal recognition. This was made worse in the summer restructure which lost many of the people who actually did the work and kept many of the higher level people, who are great at managing perceptions but terrible at managing individuals. Feedback isn't acted on.
