Supportive leadership and positive culture
Long-term stability with continuous opportunities to learn
Strong client relationships and collaborative team environment
Good work-life balance even in a fast-paced role
Cons
Fast-paced environment that keeps you on your toes
Solid team of kind and supportive people, hybrid flexibility, great management, good benefits. Great mission, and it's a good place to make a real difference in the world.
Cons
Work can be emotionally exhausting (it's often more akin to being a social work than a CSR), the work can be very difficult, customers can be difficult to work with, metrics for success often feel nitpicky.