Good but BAD - Customer Service Agent Sixt Employee Review

1.0
May 30, 2017
Recommend
CEO approval
Business outlook

Pros

Good starting pay, Fly you out to FL for about 3 days, PTO, commission...

Cons

When the company starts failing and losing employees, they will replace you with the contracted cleaning company. Very horrible management, very unorganized and most of the time clueless. They leave employees to fend for themselves but when something goes wrong they attribute it to lack of leadership? This company is literally a dog chasing its own tail. It can never grow or be apart of the best rental car companies because the Management doesn't really care about the company, they car about the money THEY make.

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Sixt Response
9y
Thank you for reviewing the Customer Service Associate position with Sixt. We are glad that you enjoyed the pay, training and PTO structure that Sixt provides. As far as third part vendors, we often work with them for many of our entry level positions such as drivers, cleaners, and in some cases, customer service associates who return our vehicles. Most of the time this is a cost effective measure for our business and does not reflect that status of the company. Actually, Sixt has prospered significantly in the past two year across the world and in the U.S. market. We attribute this to our great customer service and growth in management as well. We understand that there are still improvements that we can make involving leadership, however, we do focus on maintaining and hiring managers with a passion for people and dedicated to the further expansion of Sixt.

Explore other reviews about Sixt

5.0
Apr 19, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work environment, helpful managers

Cons

It only takes one or two customer reviews to affect you negatively. Disproportionate to the number of customers you handle.

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Sixt Response
1mo
Dear former employee, thank you for sharing your experience with us in Phoenix. We're glad to hear that you enjoyed the work environment and found our managers helpful during your time with Team Orange. We also hear your feedback on the impact of customer reviews on individual performance metrics. We understand this can feel disproportionate at times, and it's valuable input as we continuously review how we measure and support our teams. We wish you all the best in your next role. Best regards
4.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

Steady pay and hours but the work is busy some days.

Cons

Depending on branch and setup you work outside and deal with weather in your locale.

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Sixt Response
1w
Dear employee, thank you for sharing your experience with us in Phoenix! We're glad to hear that you appreciate the steady pay and hours at Team Orange. We hear your feedback on outdoor working conditions – we understand that weather can be a real challenge depending on the location and setup, and we continuously look at ways to improve working conditions for our teams. Thanks for being part of Team Orange! Best regards
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