Management and system - Billing Singtel Employee Review

The company’s KPIs appear to lack relevance. The probation extension was implemented abruptly and seems intended merely to increase workload. The existing system is significantly outdated, with some tasks being manually generated. It is surprising that billing tasks are still produced via PDF in this era, requiring revision and editing through PDF formats, which is inefficient and impractical. At the director and managerial levels, there seems to be a lack of openness. Engaging in casual conversation or laughter at the office is often questioned. There are occasions where staff are reprimanded publicly, which can affect morale. Although medical and optical claims are provided as benefits, the processing time is excessively long—often up to six months—with some claims still pending. The management environment can be described as challenging, with noticeable issues related to anger management among several leaders. Despite claims that the company incorporates AI technology, this does not reflect reality, as system failures are frequent and reliance on PDF-based task management remains. Opportunities for career progression appear to be absent. There also appears to be a lack of trust within the organization, as is required for system access. When system glitches occur, staff are often blamed, with management threatening to involve legal authorities. If employees have extra time, Management tends to disapprove when staff appear to enjoy their time at the office, often making remarks that can be discouraging and may lead employees to consider resignation. Irrelevant questioning is common, and the official working hours are longer than standard, typically exceeding 8.5 hours