Lack of listening to the people in the trenches - Customer Success Manager Sinch Employee Review

2.0
May 20, 2024
Recommend
CEO approval
Business outlook

Pros

Great products and lots of opportunity

Cons

Leadership does a great job pretending to listen to the people under them doing the job, but when announcements are made they rarely coincide with what would be best. I am mostly referring to internal strategies and org changes.

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Sinch Response
2y
Hello! Thank you so much for taking the time to share your experience. We’re happy to hear that you appreciate our great products and the opportunities available at Sinch. It’s our mission to empower our teams to challenge themselves, grow, and dream even bigger. We’re sorry to hear about your negative experience with leadership, particularly regarding internal strategies and organizational changes. We continuously strive to improve our leadership and management practices to create a positive impact for our employees, customers, and the world around us. Your input helps us do better, so don’t hesitate to share more feedback at peopleexperience@sinch.com. Thank you for helping us grow!

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Cons

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