CSM - Customer Success Manager (CSM) Simplii Employee Review

Freedom to operate and design your own strategic selling methods. Good health benefits.

Constant changes to support and compliance policies. Very poor file management and organization systems. Quality of product fluctuates too rapidly for sustained customer satisfaction. Poor designation between sales and support roles. Commission transparency was not given to any degree beyond the owner's private record keeping. No sales team member had any awareness into what they had been paid on at all.

Pay was good. Managers were understanding.

I think the cons are just about the call center job like everywhere else. Bad shifts, ATH, etc.