Pros
The leadership really cares about the people, customers, and business. They are committed to taking care of the staff and creating a good work environment, and about making sure the customers get a good product even at the cost of profit. They do a good job of creating opportunities to grow professionally and nurture careers. I am impressed with the focus on improving customer service and automation that few companies in the industry are doing.
Cons
They can be slow to make changes, especially when it comes to hiring. They work hard to make sure the person they hire is the right fit for the business and customers, but they take too long in that process. Too many decisions are made by committee.