Pros
Varied work
No red tape
Customer focused
Great industry
Cons
Lack of direction
Lack of trust
No one knows where they stand
Morale is low
Roles overlap and people expect others to do their work for them
No work-life balance, you'll receive messages from all arms and levels of the business at any time of day out of hours... evening, morning, weekends, bank holidays. Management will have no problem contacting you when you're on annual leave to demand you go online.
No prospect of career progression as the company are more focused on saving money