In the dark most of the time - Medical Transcriptionist Silent Type Employee Review

3.0
Feb 2, 2014
Recommend
CEO approval
Business outlook

Pros

24 hour window to get your work done, very flexible. Marilyn pretty much leaves you alone. QA isn't nitpicky like the big MTSOs, and they are generally very polite. You don't generally hear from anyone except maybe every couple of weeks. There is usually enough work for everyone. You actually get a collective "good job" every once in a while. Did I mention they don't bother you? I can't stress this enough. I have worked for places where the emails and conference calls were constant.

Cons

Lack of communication, low pay, insurance extremely unaffordable, Very few of the "rules" are in writing, which I find to be passive aggressive. We had no access to old reports, and rarely did we hear back from QA about blanks. No samples were provided either. This is a new "con..." we just got speech recognition, which replaced the wonderful and familiar MS Word with an editing platform that is designed to require more steps for less pay. They said it was because MS Word isn't able to be customized. I don't like being lied to. It was to cut our pay, plain and simple. Plus the old system of keeping track of pages was hard enough... in this new system, we had no idea if we were done working until much later. Makes a big difference, since I generally (always) had to work way more than 40 hours a week to get my page count. After a few weeks of it, I had had enough and quit. Some of the stuff I can't really blame ST totally, because the entire industry has gone to the dogs.

Explore other reviews about Silent Type

5.0
Sep 12, 2016
Recommend
CEO approval
Business outlook

Pros

Extraordinary service to its clients, diversified in all medical specialties and services.

Cons

This is a great company and there is very little if anything to report as a con, other than stagnant growth due to competing with outsourcing.

1.0
Feb 4, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Paid holidays are awesome! No weekends for the account I've been working on (which I always had to do until this company). The amount of PTO is good.

Cons

I have been with the company for 4 years this year, and when I trained I was told in person by the CEO that there was plenty of work. Not long after starting, I ran out of work. I was informed that it was because the doctors take a lot of religious holidays and that the work would pick back up soon. It eventually did, but it happens frequently. The problem only got worse with longer periods without consistent work throughout the year. When I approached management about it (several times), I was told simply to flex my time and wait. Management does not care about their employees at all. There is absolutely no communication unless it's negative, meaning that they only contact you if you've done something wrong. The management is also pretty demeaning to their employees. There is no real organization within the company itself either. All communications from MTs go through one person. PTO is great, but the process of earning and spending it is a mess. Account specifics are contradictory, and company templates are covered in errors as well as management e-mails (which the MTs would be reprimanded for). Medical insurance is completely unaffordable.

4
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