Pros
Fellow employees were very nice. Lower tiered workers do not mind helping you out when needed. This job is only good for the experience you will be able to add on your resume that will be needed to pursue higher paying positions in the field. Just in case you are interested in working for this company and the recruiter doesn't tell you, this is a call center for video game support. This will not get you anywhere in the video game industry.
Cons
Limited training. They shove two months of training material in two weeks, and due to their non disclosure, you can't take notes home. Strict attendance policy. Being late one minute will get you an infraction and after a few you are immediately terminated. It also doesn't help that the computers will make you late because you have to log in which takes forever if you are unlucky and get one of the many bad computers. Pay rate is lower than the average. 10 hourly. I do less work at my current job which is in the same field as this one for double the pay. Office politics are very heavy here. Be careful because they will throw you under the bus if necessary to cover themselves. Bait and switch. Was told by the recruiter that the job will deal with video games and it's just a call center for actual video game companies help desk. They've also told several new hires that they can accommodate their specific needs regarding their schedules (such as schooling, public transportation, secondary work, etc), then when they get their schedules, they refuse to accommodate for the needs. Policies change way too often. Example would be one thing that is allowed one week will be something you'll get fired for next week. And you will not get a proper warning. Only a meeting with your lead which you will most likely miss because you'll be on call 90% of the time. Hopefully your teammates will also be aware and inform you of the change. Constant hiring and firing. They have fired whole departments in their past and consolidated a few departments with no warning. You are monitored very closely behind the scenes, and making a simple mistake could cost you your job. Do not stay long. Please keep this in mind if you are interested in this company. Higher tiered workers are no help at all. You will need their guidance especially with unorthodox customer requests and incidents, and they will be nowhere to be found. Only one of the higher tiered workers will be there to rescue you, but he is usually overwhelmed with work as the other higher tiered workers are not working. (Tier 2s if you are reading this, you know who you are.) No benefits at all until a year. (If you last that long)