Hard sell on "transformation" is complete BS - Department Manager Team Leader Shutterfly Employee Review

1.0
Apr 30, 2020
Recommend
CEO approval
Business outlook

Pros

Shutterfly used to be a wonderful place to work. A culture that was driven from a deep love for the consumer, genuine joy and respect for coworkers and cross functional teams. The company was profitable and growing steadily. Environment encouraged forward thinking and allowed teams to take risks. Annual events like innovation day and hack day encouraged people from all areas to participate in innovative ideas and gave exposure to Sr Leadership. Unfortunately those pros no longer exist.

Cons

Rotating CEOs and E-Staff over the past 3 years. Hired Amazon CEO that ripped apart the culture, what used to be one of trust and support became one of fear and finger pointing. Executives sitting around conference rooms afraid to speak up for fear of getting torn apart by the pedantic full-of-himself CEO was pathetic. Once he was walked out, another forgettable hire (5 months and Millions to pay him out) , followed by the current forgettable CEO. She's fine, but no experience leading a retail organization is clear in how she engages with the business. She also has brought in her team of eh talent. President is a narcissist who has no tolerance for details, Dilbert principal heavy at work here-wish he was more aware and engaged.He touts himself as a leader of teams and transformative work, but has no tolerance to do any of the actual work and pushes down to his minions with little oversight. The PE firm that has taken over will be the ruin of the company. Balloon debt payments have driven ridiculous cost cutting on already lean teams. Moving the teams to Minnesota when there is no actual cost savings for most roles feels like it will be the nail in the coffin for this company. So sad how quickly this has all played out.

Explore other reviews about Shutterfly

5.0
Apr 20, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

No cons, excellent place to work

4.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

I work with diverse and supportive people. Teams and leaders demonstrate the will to respond to worker needs with kindness and respect. On the operational level, teams are highly flexible and adapt quickly to changes when provided proper support. Work-life balance is high priority for the people I interact with.

Cons

The company has difficulty holding on to talent in tech fields since a good chunk of the focus has to be allocated to art/design and production instead. CEOs come and go every few years, leading to instability. For some teams, the process remains overly complex and inefficient because of misalignments between leadership/engineering and ops team users. No formal humanist policy around AI & robotics yet.

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