Support - Technical Support Shoptech Employee Review

Great work environment that rewarded high performers.

The company was sold to ECI and is no more.

Great People, Higher ups are friendly and approachable. Cool perks like Christmas party, golf outing etc.

Rapid growth typically generates unqualified middle management. Very cliquey. Managers hide insecurities about their own positions by looking at top performers as threats. Suggestions/Ideas for department improvement to management are looked at as being insubordinate, then later introduced as their own ideas. Commission Cuts! Commission Cuts Commission Cuts! I was there a little under 2 years. My departments' commission was cut 3 separate times! They underpay their workers compared to industry competitors. Prided themselves on not being a "Call Factory" bashing other local companies "W&S" "TQL" for their turnaround and management.... they are very quickly following suit with the companies they bash in the interview process. Department was often managed by emotions and personal relationships and not production and results. Double Standards. They know who they are going to hire for promotions before they have interviews.