Since Shift4's Europe expansion, the change of priorities and goals within leadership changed dramatically. While the company used to support people that challenge the norms, suggest new ideas and provide feedback, it soon became clear that the company now takes quantity over quality.
The leadership stopped embodying the company values that they push so hard, most noticeably "ownership" and "trust". Promises of change kept getting postponed, delayed and sometimes just disappear and no ownership was taken. The communication overtime became unclear, with different leaders communicating different things, timelines started to get longer and longer, more responsibilities were added with no appropriate raise in compensation. With trust in leadership eroding, morale starts to decline too. It is hard to pour yourself into a company, that doesn't reward for the work you do, talk about cost cuts, but bloat about how well we did this quarter and how much money they made with no return to the employees. By the end of my time in the company, the morale was in an all time low, both from representatives and middle-level management.
