Poor company culture - Marketing Executive Shieldpay Employee Review

2.0
Oct 16, 2024
Recommend
CEO approval
Business outlook

Pros

Wellbeing days and a great hybrid policy.

Cons

Constant burnout and being told if you aren’t burnt out you aren’t doing something right put a big strain on my personal life. It felt impossible to keep work and personal life separate with praise being given to employees who worked during weekends, late nights and whilst on PTO. I felt anxious when going into meetings with the fear of being yelled at or talked down to like a child, which happened more often than not. After being made redundant, the communications that followed were patronising and felt very tone deaf whilst many employees were struggling. Shieldpay pride themselves on their unlimited PTO however I felt like I couldn’t take that many days off due to pressures from higher ups on deadlines.

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Shieldpay Response
1y
Thank you for sharing your experience with us and I'm truly sorry to hear that your time at Shieldpay didn't meet your expectations. We take feedback like yours seriously, and we understand how important it is to maintain a healthy work-life balance, as well as to feel supported and respected in all interactions.  We deeply regret that you felt burnt out and that there were challenges around taking time off. Our intention at Shieldpay is to offer flexibility, and it's concerning to hear that you felt this wasn’t achievable. We are disappointed to hear of your experience and that you experienced behaviour that made you feel uncomfortable or disrespected during meetings. This is certainly not in line with our core values, and you can be assured that we will investigate this and ensure that these types of behaviours are addressed internally.  Your feedback will be used to improve our workplace culture and communication practices. We are committed to continually creating an environment where employees can thrive both personally and professionally, and we are actively working to ensure that everyone feels supported, valued, and heard.  We wish you all the best in your future endeavours and thank you again for your input. 

Explore other reviews about Shieldpay

5.0
Jul 17, 2022
Recommend
CEO approval
Business outlook

Pros

- quick feedback loop - friendly environment - attention to people’s voices - multicultural

Cons

- maybe more process consistency but very well managed for a scaled up

3
5.0
Mar 17, 2026
Recommend
CEO approval
Business outlook

Pros

Industry-Leading Flexibility: The trust at Shieldpay is a step ahead of almost any other firm I’ve seen. Management truly understands that life happens. Whether it’s school drop-offs, pickups, or last-minute childcare hurdles, they make it work. In a regulated environment, this level of autonomy is rare and incredibly valued. Empowerment: You are trusted to do your job where and when you want. There is no micromanagement regarding "bums in seats," which fosters a very mature working environment. Transparency: Leadership has made a genuine effort to be honest about the direction of the company and the state of the industry. I’ve read some of the recent comments here and, honestly, I feel they are a bit unfair.We are in an incredibly difficult economic climate right now—one where businesses much larger and more established than Shieldpay are struggling. It’s important to have some perspective. While no company is perfect, Shieldpay has tried to be honest with us. The flexibility here isn't just a perk; it’s a core part of the culture that management works hard to protect, even when things are tough.

Cons

Market Pressures: Like any company in this space right now, we aren't immune to the broader economic climate. This can lead to periods of high pressure and uncertainty as the business navigates external headwinds.

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