4.0
Oct 20, 2025
Former employee, more than 1 year
Cleveland, OH
Recommend
CEO approval
Business outlook
Pros
Good benefits that cover general healthcare, dental, vision, and medications. Good work environment with nice people. Understanding leadership. Good food for breakfast and lunch. Willing to provide assistance upon request.
Cons
Training felt rushed. Pressure to meet a daily quota of completed requests despite cases of limited ability due to amount of info provided by customers. Multiple systems/search engines to use, which can be slow or have incomplete information. Workload can vary, so you might have downtime that feels boring without music or background videos.