Pros
Great team in the call center, good benefits, possible work from home which is in the testing phase
Cons
Pay rate is low for the work we do. Manager is more concerned about how long your on a call if its longer than 3 minutes than providing great customer service. If you dont want to use your PTO and would rather not get paid if you have an unexpected absence they won't let you. No sick days. Used to have an incentive if we met monthly goal but you dont get the 100 if you call out. They changed it and decided to deduct $25 if you were out a day which only lasted for a month and they took that away because of too many unscheduled absences. You can't be out at all for that month to get the full bonus. We work so hard and get criticized more than recognized