Terrible Management - Records Coordinator Sharecare Employee Review

1.0
Jul 23, 2019
Recommend
CEO approval
Business outlook

Pros

Benefits, Full Time Mon-Fri Schedule

Cons

Management fails at being transparent with employees. Terrible employee morale

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Sharecare Response
6y
Sharecare takes supporting and developing our managers very seriously – and we’ve found most colleagues have taken note. On a very recent colleague survey, greater than 85% of our colleagues gave their managers positive ratings, and we weren’t surprised…we have a great group of leaders! To ensure they’re getting what they need to grow, we’ve implemented ongoing management training, including new manager training and subsequent development/training sessions. All of that said – we would always encourage you to take your concerns to your manager, senior manager, or a member of HR; any one of these folks would be glad to sit down and talk.

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Cons

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CEO approval
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Pros

Great team and benefits enable personal growth

Cons

The foundation model for their business is flawed, giving members points for being healthy is great, but often times having members take advantage of the remote aspect of the role, being rude and not following company requirements. Sharecare doesn't nullify or prevent this, causing coaches to be burdened with both angry carriers and requirements from the company. All while stressing about the metrics. Add in not fully explained job requirements until 6 months, where you are handling up to 80 calls in a day. With managers that do little to help mental and day you just need to be better.

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