Care coordinator - Anonymous employee Sharecare Employee Review

2.0
Mar 24, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible, good pay, good bonuses, equipment reimbursed.

Cons

Because it is a contract job, you are at the mercy of your "customer." Our customer was terrible, therefore turnover was high, expectations of the customer were ridiculous. Health insurance was a bust for a healthcare company. Worked over 40 hours every week. If you took a day off, you were still working >40 hrs and making the time up. Glued to phone. Carefirst (our customer) mgmt expected us to answer the phone any time even on weekends.

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Sharecare Response
8y
We take great pride in our customer partnerships. Together we are doing the important work of improving the health of people across the globe. Our colleagues are key components of our success and we strive to create an environment where they can choose to do their best work. As with many things, this is a journey and not a destination. Specific to the Care Coordinator role, we’ve listened carefully to the feedback we’ve received from our colleagues. As a direct result, we’ve implemented numerous tools, resources and trainings that, we believe, are significantly improving the colleague experience. We’re happy to report 20% decrease in turnover in the last 12 months. We recognize that not every position is a perfect fit for everyone. Thanks for the work you did to support our members, and best of luck to you in your future endeavors.

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Cons

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