Definitely A Start Up - Customer Success Specialist Shadow Employee Review

2.0
Nov 7, 2020
Recommend
CEO approval
Business outlook

Pros

It’s definitely apparent that this is a start up. The fellow staff members are super friendly. I can’t say that I enjoyed my time here but I definitely did not hate it either. There’s many things that can be done better but that is the case with most companies. With the price of PC components I definitely worried about job security. The pros would be the time given to get up to speed. Decent pay (not for the area). And the kind and helpful team members. The laid back atmosphere was also great. I never felt like I was under any pressure which was awesome. I also felt welcomed and like a valued member of the team from day one. I can not stress this enough my fellow team members were amazing to work with.

Cons

The biggest draw back is the sheer lack of technical knowledge of most of the employees considering many of them have been there for years. There are huge gaps between most of the team members which makes it difficult to solve unusual problems. For a tech start up in Silicon Valley I found this most concerning. Growing the product came before anything else including developing technical proficiencies. If you have other options take them.

Explore other reviews about Shadow

2.0
May 23, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

First off, offering free Medical is AWESOME. Most of the people are awesome. The company has cool tech that will hopefully take over the PC market one day. There is some room to grow but not much and you have to be ready to hit the ground running. Most of the people are cool and are nice to work with. A decently stocked fridge as well. CEO and CFO are locked in and ready to grow.

Cons

Being a California only service at the moment has created more hurdles than expected from a support and user facing direction. There some times is little to nothing to do. There are side projects to work on but the problem is, you are expected to know it all even though you have admittedly no experience in the role. You won't be trained and will be expected to know exactly what they want from you. This can set you up to fail. If not, well, you could be out the door. You are always on the knifes edge on whether or not you are going to be employed. The CFO and CEO are pretty hands off. It comes down to a 3rd person who seems to have heavy influence on what happens, who stays, and who goes. It probably also isn't good that the person will bad mouth those he doesn't like in an open setting where everyone can hear it. Not exactly a morale booster.

5
avatar
Shadow Response
8y
Thanks a lot for your feedback. Blade is a fast growing company facing many great challenges. We are aware that as a start up we have a learning curve and everything we do is not perfect but we have our employees’ best interests in mind. The CEO and CFO are not doing micromanagement, this is not in our company culture. We expect our team members to be autonomous and responsible. We hope this experience will benefit you anyway. Thank you for having been part of the Blade adventure.
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