Customer Service/Vendor Recruiting - Anonymous employee ServicecomUSA Employee Review

1.0
Oct 15, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None,this company is a total farce.

Cons

Where do I start?This company is owned by a foul mouthed middle aged person.She employs obnoxious people who ride on her coat tails.The management staff are the most ignorant group of people I have ever met.They have no idea of what it takes to deal with employees and vendors,screaming and cursing is all they know.There is a constant turnover of employees due to their stupidity,one has to wonder how this company remains in business.Last but not least,they do not offer any health insurance,they do not give any paid holidays,vacations or lunch breaks,enough said stay away from this place.

Explore other reviews about ServicecomUSA

1.0
Apr 19, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay, Laura Marko was a joy to work with.

Cons

Work environment is terrible. Owner talks down and calls everyone names, especially if you make a little mistake. The place is ran terribly. Fell bad for the techs that do work because they get the run around to get Paid

1.0
Aug 12, 2016
Recommend
CEO approval
Business outlook

Pros

They have cats in the office. The cats are awesome.

Cons

This small company on the Jersey Shore is run entirely by Mean Girls/Heathers - if they don't like you, for any reason whatsoever, you're out. They treat their employees terribly (don't expect any paid time off - not even sick time - for at least a year once you start you work here) but expect you to basically hand over your life to them - you'll be "on call," expected to clean the office, etc. No one ever takes a lunch or any kind of break, really. Employee turnover is a massive problem but apparently they haven't been able to figure out why yet. The punch line is that no one has informed them that it's 2016 and technology is somewhat more advanced than when the company was founded in the 90s. When I arrived (with more than two weeks' notice that I would be there), I didn't even have an email address set up. The phone rings for everyone - there are no extensions - so screams of "PICK UP THE [obscenity] PHONE!" can be frequently heard echoing through the office. Everything - no, seriously, I mean everything - is on paper. Everything. Nothing is scanned onto a server or even onto individual computers. If you need to pull a work order, you literally need to walk around the office trying to figure out who had it last, and if they can't find it, you can expect to spend at least an hour or so trying to hunt it down. When you find it, you'll see about six different colored sticky notes on it with notes - no dates, no initials - on the account. Fictional but accurate example: A Walmart in Tallahassee asked us to send someone to fix a urinal a week ago. There's a blue sticky note on the paper work order that says "Tech will be onsite today." You will have no idea who wrote that or when because there's nothing to indicate that information, and when you ask around, no one will have any idea. Also, any quotes/proposals from contractors are either faxed (I didn't even know anyone other than local restaurants sending lunch specials still used fax machines anymore) or emailed to *one* person in the office. They apparently aren't aware that you can actually set up email addresses that go to a group rather than an individual. I know they're not aware of it, actually, because I asked them about it and they said it "wasn't possible." So they could have you calling the same ten contractors all day asking for quotes when really, five of them have already sent them over and you would have no idea because they're sitting in another employee's email inbox. Also, the job as described to me - the job I interviewed for - was absolutely nothing like what I was actually doing. I wasn't even reporting to the person who hired me; I was reporting to someone who clearly didn't like me from the get-go, which made the work environment borderline hostile from the start. I was terminated by being screamed at like I was in the principal's office, by someone I had met for the first time approximately an hour before. I should explain that I am a direct sales consultant on the side specializing in women's health and sexuality; I was extremely upfront about this in my interviews, on my resume, and it would have been further supported by even a cursory Google search of my name. Apparently the person who interviewed me didn't have a problem with it, but the Mean Girls running the office did, because that was the reason I was terminated. (I should clarify I did absolutely nothing related to my personal business while on the job, except on two breaks to which I am legally entitled.) I was told I was "disgusting," "inappropriate," and "had no respect for anyone or anything." While the screaming continued, nonstop, for a full ten minutes, I actually started to laugh because the entire situation was so absurd. The person who hired me barely said a word during this confrontation. This farce of an "exit interview" was finished with the words: "Here's your paycheck. You should be grateful we're paying you at all. Now GET OUT." I really wish I was exaggerating, for the record. But no. This is all real. For the love of all that is holy, do not work here.

See reviews by: Helpful|Rating|Date|All