DO NOT WORK HERE - Sales Development Representative (SDR) ServiceTitan Employee Review

1.0
Aug 28, 2025
Recommend
CEO approval
Business outlook

Pros

Remote Work and health benefits

Cons

This is honestly the worst company I’ve ever worked for, and I just want to help others avoid going through the same thing. I get that finding a job right now is tough, but the only reason they’re always hiring is because they fire people as soon as they don’t hit quota after the ramp-up period. If you’re new, they’ll make it seem doable by giving you decent accounts in the beginning. But once ramping is over, they hand the good accounts to the new hires and leave you stuck with dead ones. Eventually, that leads to you getting fired. The whole company revolves around the Account Executives (AEs). If the AEs don’t hit their numbers, it somehow becomes the SDRs’ fault. They expect you to book meetings using recycled accounts that past SDRs have already burned through people who’ve told us over and over to stop calling. Management micromanages everything. Even though it’s remote, if you don’t respond instantly, miss a quota, or just need help learning, you’re put on the chopping block. They only care about dials (60+ a day, which is insane) and want you to book a meeting every single week. Since I started, around 10 new hires have either quit or been fired because it’s just too strict and unrealistic. There’s no growth, no support, and no future here. Honestly, any other job is better than this one. On top of everything else, this company gives you terrible info for your accounts. They brag about having a “data enrichment team” that’s supposed to provide accurate contact details, but in reality, you’ll spend hours hunting down the right emails, phone numbers, and decision-makers yourself because the info they give you is flat-out wrong. PLEASE, avoid this company at all costs. It’s just not worth the stress.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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