Bittersweet experience - Anonymous employee ServiceTitan Employee Review

3.0
Jun 16, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Salary Benefits Manager Role was amazing

Cons

The role itself was engaging and well-structured, and I appreciated the opportunities it offered early on. However, as time passed, a pattern of behavior from certain team members created a difficult atmosphere. These behaviors weren’t always loud or visible, but they had a real impact — from overly critical reactions to minor errors to a sense of selective accountability, where not everyone was treated equally. There were moments where the pressure extended beyond work hours, with messages or expectations surfacing before shifts even began. It became clear that navigating the team dynamic required walking on eggshells, especially when it came to how some individuals handled communication and mistakes. What stood out most was that the same treatment wasn’t new — I later realized that others before me had experienced similar interactions. This wasn’t about the job itself, or the company culture as a whole. In fact, my direct leadership was supportive, and I never wanted to escalate things or create conflict. But when the same tension follows different people out the door, it may be time to look closer at where it’s really coming from. I chose to step away quietly, and I genuinely hope the team environment becomes as strong as the company behind it

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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