On the Surface Company Looks Great But Its HORRIBLE!!!! - Business Development Representative (BDR) ServiceTitan Employee Review

1.0
Mar 12, 2025
Recommend
CEO approval
Business outlook

Pros

modern tech stack for everyone to use with slack, salesforce, and all updated SaaS apps

Cons

the managers are absolutely horrible here especially one of them. Really wish I could name him to warn others but it doesn't let me on here. Starts with a b though. He is very very fake and acts like hes cool with you and is your friend but all he really cares about is moving up the chain of command. The second that he gets a chance to stab you in the back he will no matter what he tells you. The culture here looks amazing with the big zooms with thousands of people on it but at the end of the day im sure there are other people that are fake like him. Im sure there are good people there also , but people like him are a cancer and inject an entire company with their disease of being non genuine, aggressive, demeaning, and sarcastic and that is not something you want at any company. The owners probably dont see a problem with him because he does what they say and to them if hes bringing in a certain amount of revenue they dont really look into it, but 100% this is not the kind of manager you want at any company because it is a domino effect and effects the culture of everyone. Ive worked a bunch of SaaS companies and because of people like him this is probably the worst culture out of every company I have worked for, My advice is to look elsewhere and look at another SaaS company where you will not only make more money , but you will also be treated with respect by genuine people that actually look at you as a human instead of disrespecting you and mistreating you on a regular basis like him.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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