Great Benefits, Rough Software - Senior Software Engineer ServiceTitan Employee Review

3.0
Dec 5, 2024
Recommend
CEO approval
Business outlook

Pros

Pay is great unlimited PTO 4.9/5 start health insurance (prices went up a bit this year but still really good) very relaxed work environment Lots of tool automation.

Cons

Automation tools in github are extremely slow and will stop on broken unit tests which may hide other broken tests down the line requiring multiple runs to see everything that broke. The monolith project takes ages to spin up and begin working on. My work laptop has 64GB of memory and it's not even close to enough to run everything I need on a daily basis. There are days I need to run 5 C# applications with an additional 2 UI projects. I've had to limit the amount of memory my docker containers can use to help mitigate my VS from crashing due to lack of memory. There are instances where VS is already 'loaded' but doing stuff in the background and even just scrolling the current file causes the machine to freeze up and take a while. The deployment process is an absolute nightmare to try and wrap your head around. So many dates about when things are being locked down and have to be tested by. It feels like every 2 weeks there's a new deployment deadline that takes QA resources away from the team. The communication between teams is very much on a 'need to know' kind of basis where I've asked managers who have been at the company for 5+ years how something works on a high level and they have no idea. Due to the lack of cross team communication I feel there is a severe lack of growth opportunity here at ST. I definitely have days where I feel like a 'Code Monkey'.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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