Meh - Engineer ServiceTitan Employee Review

3.0
Sep 18, 2024
Recommend
CEO approval
Business outlook

Pros

Comp and benefits are ok

Cons

Due to layoffs last year and this year, the product & engineering department is understaffed and overworked. Releases are rarely ever smooth, deadlines are unrealistic, teams are even more siloed, documentation is either lacking or outdated, processes change frequently, and certain tools used are outdated and badly need to be reworked. If anyone from management is actually reading this and is wondering why the internal surveys paint a different picture, it's probably because most people are just suffering in silence for fear of reprisal.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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