ehhh - Sales Development Representative (SDR) ServiceTitan Employee Review

2.0
Jul 2, 2024
Recommend
CEO approval
Business outlook

Pros

Virtually met some great people. The manager that I had really wanted us to succeed and was available at any time. Base salary was okay at $60k (paid at an hourly rate of $28.84 if I recall correctly) and the benefits were great.

Cons

Account list is filled with companies that are either not in business, do not fit ICP, heavily recycled or all of the above. It's sales so I get it, leads are never going to be perfect but I have never ever experienced them being that bad. Most of my cohort were gone by 3-5 months. The fact that the sales managers would say "if you can last here longer than 6 months you can last anywhere" speaks how terrible this place was in regards to opportunities. If you are looking to get into tech/software sales I would advise you not to start here. It will give you a terrible taste and most companies do not operate like this one. SDR's are running the entire discovery calls and are constantly getting their meetings DQ'd for any reason the AE can find. I don't blame them though, I'm sure they have to go through their own set of unrealistic metrics.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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