Please Consider Somewhere Else - Sales Development Representative (SDR) ServiceTitan Employee Review

2.0
Mar 7, 2024
Recommend
CEO approval
Business outlook

Pros

Great benefits. Great teammates and remote job.

Cons

I don't usually write reviews but please do not work here if you are looking for an SDR position. I was actually given advice from a former employee to not work here and I completely see what they were talking about. Now I want to pass on that advice over to whoever is considering being employed as an SDR here. They have you train for a month but you only get one week of hands on experience. This is important because they have a pitch certification you have to pass and have only 3 tries to make it. If you don't pass by the 3rd time, they will terminate your position. I unfortunately did not pass and was terminated the very same day. This is not due to my lack of preparation or incompetence but simply because we were not given enough time to practice the script, not to mention it's an overload of information. Your manager criticizes your performance on the certification but barely gives you any feedback. It's almost as if they want you to be perfect on day 1 and do not care about learning as you go. I've also been told by experienced teammates that the turnover rate is very high and they see people come and go in under 3 months. I didn't get the chance to get ramped or given quotas, but from what I saw on the charts, it's almost impossible to reach. Please reconsider. You are nothing more than a number here.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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