Garbage Company. Stay away - Sales Development Representative (SDR) ServiceTitan Employee Review

1.0
Feb 27, 2024
Recommend
CEO approval
Business outlook

Pros

Decent Salary and benefits. I was in the last cohort to get hired that also received a $500 stipend for office supplies, however they no longer provide that.

Cons

Garbage company. SDR’s are constantly being hired because of the high churn rate. Leads are horrible and you’re not allowed to prospect your own leads, half of them are fake, doesn’t qualify under the stringent ICP requirements, or have been contacted so many times that they just curse you out when you call. Management is clueless and the constant glazing they do with upper management during org wide meetings is sad and hilarious. Just stay away.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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