AVOID AT ALL COSTS!!! - Sales Development Representative (SDR) ServiceTitan Employee Review

1.0
Feb 2, 2024
Recommend
CEO approval
Business outlook

Pros

They pay for your insurance and the pay is decent. The product is great and most of the people you work with are great, at the least the ones that don't drink the Kool Aid.

Cons

Pretty much everything else. If you want 5 times recycled leads, horrible comp structure, even worse performance management and a churn and burn company then this where it's at. You better make sure you don't mess up, get sick, and you better know every single non-negotiable (which are ridiculous). If you don't score your 12 Gong calls a month (Good luck having 12 decent calls that are over 2 minutes you can even score). Also unless you are doing something shady or shelling out money from your own pocket, you won't even come close to hitting quota, which an SLA violation and a non-negotiable. There is no forgiveness even when you are on ramp. Most don't even make it past their 3rd month of ramp. Honestly one of the worst sales organizations I have ever worked for. Stay away, it's not worth your time.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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