Not for me - Anonymous employee ServiceTitan Employee Review

2.0
Jan 9, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

In the midst of all the bad, the company is punctuated with smart and dedicated individuals. There are some amazing managers and ICs. The software is also fun to learn if you have the time.

Cons

With that being said, ST also has some terrible managers/directors. People who say that they care but do not take feedback well. Directors will ask for opinions over and over again but still, act like all of the information is brand new to them. Industry hires are given leadership roles without the leadership skills, or understanding of the inner workings of ST. There is a lot to learn, work hours are long and the compensation is not competitive.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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