Non diverse, boys club, ego driven culture - Product Owner ServiceTitan Employee Review

2.0
Mar 6, 2022
Recommend
CEO approval
Business outlook

Pros

- a lot of opportunities earlier in your career - fast growing company, although has been slowing - lots of funding - unlimited PTO but hard to take since work so much

Cons

- most if not all execs are men and non-diverse - disorganized, each leader just cares about their org - inexperience people promoted to management roles they are not ready for - customer facing teams are berated by a few execs constantly - losing good people to companies that care about their employees

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

See reviews by: Helpful|Rating|Date|All