Adaptability is key - Sales ServiceTitan Employee Review

4.0
Apr 22, 2020
Recommend
CEO approval
Business outlook

Pros

Great environment to learn and grow where you can get to know many people in different departments. Not political like a lot of big companies. Really cool, smart coworkers The product really delivers and makes a difference in the lives of the customers. The company pushes you to put your best foot forward in all situations, growth is never easy! Compensation is very fair and achievement-based

Cons

While the product is great, there is pressure to have things developed quickly since the company is growing so fast and as a result some things can slip under the radar. We need way better communication between implementation managers and sales managers so the aforementioned things don't become problems when there are differences in understanding of what the product can accomplish on the sales side, while on the implementation side - knowledge of what value a customer is looking for and how to deliver it. Don't feed into scarcity mindset - every sales team has experienced this but your success is up to how you handle the challenges. While no organization is free of complaints and problems, being adaptable to the constant change is something that is necessary in a startup environment like this one. If you aren't flexible you won't be happy. The culture of this could definitely be better so that the teams are more on the same page and there could be better change management.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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