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      ServiceTitan

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      ServiceTitan reviews

      Sadly it's been difficult... - Anonymous employee ServiceTitan Employee Review

      3.0
      Feb 10, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - people are nice in general besides some - free food and 100% paid benefits - Amazing mission to help the home industry - feel like you are making impact

      Cons

      - honestly... there is no work life balance here in some departments. An average 60 hours is a norm - Pay is horrible considering all the hours you put in to just keep up - Some department heads give out spot bonuses frequently to make up the pay gap but some heads just don't believe in spot bonuses... I guess why can't we all get paid fairly and remove the spot bonus program completely?! - toxic environment ( men swearing or yelling in rooms) - certain people get promoted every 6 months - very weak woman executives represented. If you just look around the room when you are in a meeting, you will notice there is usually no woman or very few ( like one). Oh also there are some departments that are 100% men... -women keep on resigning due to "family issues" - 6 weeks maternity leave (?!) might as well not offer any - product gap and over promises from sales to our customers - Some people think that they are elite and look down at their colleagues - keep on hiring unnecessary headcount in certain departments

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      ServiceTitan Response
      7y
      We appreciate your feedback! We know that work/life balance can be difficult, and we are currently evaluating different ways to help employees manage this. This includes looking at resources and staffing to ensure we have the right team size to deliver for our customers. We do pay equity and overall compensation analysis annually to ensure we're paying both equitably within and across teams and competitively with the market. Diversity and inclusion is incredibly important to the organization and to our leadership team. We will continue to do deeper work on this front, and hope that we can set an example for our peers in tech and our customers in the trades. We hope that we are able to address some of the concerns that you've raised. Our goal is to continue to improve your experience to be a place where you choose to work and are proud to work for everyday!

      Explore other reviews about ServiceTitan

      5.0
      May 30, 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      great product, demos are put up for you.

      Cons

      quota is a little unreasonable. pipeline can be garbage.

      1.0
      Jun 13, 2026
      Delivery manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

      Cons

      Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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