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      ServiceTitan

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      THE EXPERIENCE OF MY LIFE - Anonymous employee ServiceTitan Employee Review

      5.0
      Apr 7, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      As others have said, this is the most brilliant group of people I've worked with. The company is full of smart people who care deeply about their customers and colleagues. It starts at the top with genuine and inspiring leaders who have attracted top notch managers. Even more so I find myself surrounded by awe-inspiring individuals at every level of the organization who collaborate to accomplish impressive feats. Our product is hands-down life changing for customers. It's rewarding to be thanked and hear how I've changed someone's life every time I finish onboarding a new customer. My manager is very hard working, passionate and helpful. So are people in my department as well as in other departments. It's exciting to be part of a company that is growing quickly and expanding into many opportunities. It's clear this company will be a giant success and the next big thing, but what's even more special are the people, the product and the impact.

      Cons

      A handful of entitled early employees have recently become a distraction to the company. They try to make themselves important, relevant and visible by making senseless comments that have little validity and waste our time. It's clear to colleagues that they are the same small group that has banded together on here recently to post a few negative reviews. They're unhappy because they don't get much attention anymore because they're being out-shined by countless others who work very hard and produce impressive results for the company. Other early employees are some of the most hard working, humble, intelligent and helpful colleagues I've ever had.

      avatar
      ServiceTitan Response
      8y
      Thank you for the feedback! We hope that our launch since this review of performance management and development program (exPaND) has helped with keeping us focused on recognizing performance! Additionally, with our fun employee events such as the picnic, our halloween celebrations (hope you enjoyed the Leadership team delivering candy grams around the building!), and more and open office space (new floor opened) this will enable more collaboration.

      Explore other reviews about ServiceTitan

      5.0
      May 30, 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      great product, demos are put up for you.

      Cons

      quota is a little unreasonable. pipeline can be garbage.

      1.0
      Jun 13, 2026
      Delivery manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

      Cons

      Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

      1
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