Pros
Flexible and collaborative work environment, supportive coworkers and casual vibes. Free lunch daily, insurance is covered, new computers, and there are some managers that really kick butt and take their team into consideration. People really do work hard here and want to build an excellent product to help our customers. It can be an incredibly fun and inspirational place to work. We love our customers. We love our teammates. We seek meaning in the work we do. You can potentially learn and grow so much here if you chose to. PORTOS for all hands!
Cons
There is a growing divide between departments within the company. There are some people who come to work, give it their all, and quietly go unrecognized while some other people come in, make a big loud fuss about their accomplishments and basically suck up to the right people until they are recognized. Unfortunately, it seems only the latter group is rewarded for their work. The product is not where it needs to be, and it is certainly not at the level that it's being sold at. There needs to be recognition of this gap and an acknowledgement that we can not keep selling a product that doesn't exist. It only makes the lives of those who have to deal with these broken promises that much harder. There is clear nepotism and bias at the company. If you went to Stanford, are related somehow to the CEO, or are in a certain boy's club, your life is set at ServiceTitan. Some of the sales practices and tactics are not sound. It doesn't reflect the vision of achieving the extraordinary, if we are being sketchy to do it.